People ask us - "How can you live in North Carolina and still manage two cabins in Gatlinburg?" The answer: we have some great local people who work very hard to provide you with clean cabins in which everything is working. So we're going to begin telling you about some of these wonderful people.
The first one is our local property manager and cleaner - Ingrid Nelson. She and her husband, Bob, along with the rest of their family, own YUSCleaning. "Why us?," Ingrid asks. "Because we take such good care of our owners' properties!"
She's right. Whenever guests leaves our cabins, Ingrid has somebody there within minutes to collect the linens and check everything out. Usually, the cabin is totally cleaned the same day. This is especially true on a "turnaround" - when one set of guests leave in the morning and another set arrives the same afternoon. Can you imagine cleaning your entire house - 8 rooms and 3 bathrooms - making all the beds, cleaning all the bathrooms, doing all the laundry and getting everything ready for "company" in just a few short hours? Bob and Ingrid do this every day - 7 days a week - for us, as well as a number of other cabin owners in the Gatlinburg area!
We took a few pictures not long ago to show the kind of care that Ingrid takes in cleaning Smoky Mountain Tower. She starts by totally cleaning the kitchen - even under every burner on the stove.
She checks every drawer in every bedroom to be sure nothing was left behind.
She strips all the beds and remakes them, taking the dirty linens home to wash.
She makes sure everything is dusted and all the floors are vacuumed or scrubbed.
That's not all. She and her family put fresh soap in the kitchen and bathrooms, replace any burned-out lightbulbs, totally clean every surface in all the bathrooms (sinks, tubs, toilets, mirrors, etc.), and drain, scrub and refill the hot tub with fresh water.
That is why you always find a clean cabin when you arrive - because of Ingrid and Bob's hard work and dedication to giving you the best possible Smokies vacation experience. And that's not all. Ingrid has her cell phone with her 24/7. While we don't encourage people to call her outside of normal business hours, she's almost always available in case of emergency. How's that for dedication and service!
Thank you, Bob and Ingrid and family. Because of you, Smoky Mountain Tower and All Decked Out are among the best cared for cabins in Gatlinburg!
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