Well, let us show you! You may be surprised to know that there are now four of us involved - and we're all part of one family. Even thought we live in three different states, we were all together for a few hours last weekend. So we spent some time talking about how we can better serve our guests. And we took a couple of pictures so you can put faces to the names you see on our emails.
This is the group. Standing from right to left:
- Angie Jones - our youngest daughter. Angie put our Web sites together and still keeps them running smoothly. Whenever we have a technical problem, we call Angie. She also got everything set up for our registration system on ivacationonline, and organized the credit card payment system. Angie also is our backup if we're traveling - so you may see her name on an email from time to time. Angie lives with her husband, Tim, and their two boys in South Carolina - just south of Charlotte.
- Marcia Russell - our middle daughter. Marcia started helping with reservations late last year. When you inquire about one of our cabins, Marcia will usually be the one who responds. She can access your inquiry on either her laptop computer or her Kindle Fire, so she is rarely out of touch. Marcia, husband John and their two boys live in middle Tennessee.
- The newest member of our team is Nathan Russell. Nathan is one of our grandsons (John and Marcia's youngest). At age 13, he is a technical wizard. He backs us up by checking our online calendars to make sure they are correct (and yes, occasionally he finds a mistake). He also does research for us to see what other cabin owners are doing, so we make sure we're on top of current trends, pricing, etc.
In fact, while we were together, Nathan spent some time checking our recent Web site changes to make sure everything was correct.
There's one more person in the top picture - the old guy sitting at the table. That's me - Dave - the writer of these blog/Facebook posts. My wife, Phyllis, and I are the owners of All Decked Out and Smoky Mountain Tower. So we manage our cabin rentals - the advertising, the maintenance and repairs, the special correspondence, the financial reporting, and everything else. But we couldn't do it without the others in our family who are such a tremendous help.
So the next time you contact us for rental information - or anything else - you will now have a better idea of the team who is ready to serve you. Please write us with any questions or suggestions. As you see in the pictures, we're never very far from a computer, and we are ready to help however we can! In our next post, we'll give you some examples of the way we have helped our guests.
