Sunday, August 28, 2011

Hurricane Irene got us - indirectly!

Here's some special news for anybody who wants to make a reservation or is staying with us in the next month. We manage all our reservations through IVacationOnLine (IVOL). Unfortunately, their server (located in Connecticut) is down because there is no power - thanks to Hurricane Irene.

I just checked and it could be "a week or more" before they get power. We're in touch with the folks at IVOL and they're doing everything they can to get back online. But as of now (Sunday night at 10:17 pm), we don't have any access to our guests' information. And it's impossible to make a direct reservation online through IVOL. We also can't send out directions or accept final payments. We're up to date (as of last night) with everybody who has made a reservation, and I don't think we will have a problem. But if you're a registered guest and you have a question, please don't hesitate to contact us (see below).

Our credit card server is running, though. So if you want to make a reservation, please send me an email - dave@smokiesrentdirect.com - or call me directly on my cell phone - 828-244-5579. I'll take down all the information manually, and we'll get it all entered as soon as IVOL is back online. And we'll let you know when things are back to normal.

We apologize for the inconvenience, but we are still here to help you. Thanks for your patience. And we SURELY hope none of you have had any problems with Irene!

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